FAQs

 

Thank you for choosing to book with Solange’s Signature Salon! It is crucial that you read, understand, and abide by the salon policies prior to booking. We appreciate your cooperation, and assistance with making this THE BEST experience for both parties.  

 

No business is done on Sunday, except emergencies.

If you have any questions, please contact us

 

 Deposit 

A $25-$50 non-refundable/non-transferable deposit is required to book.The $25-$50 deposit is applied towards your service.

 

Scheduling

Be sure to read the description of the service prior to booking to ensure you are booking the correct service.  Any services that aren't scheduled will not be rendered unless time permits. If you are unsure about services, contact us and we will be happy to assist.

 

CANCELLATION POLICY

If you need to cancel your appointment it must be done 24 hours prior to your scheduled appointment, in order to receive your deposit refund.  If you cancel your appointment after the 24 hours grace period your deposit will not be refunded.  Please note, when you schedule an appointment, this time is set aside especially for you. 

 

 Rescheduling

Rescheduling is the responsibility of the client.  However, you may contact us if you have trouble rescheduling.

 

Late Policy

Please be considerate and arrive to your appointment on time so we can prep your hair.  There is a 15-minute grace period.  

 

Payment Policy

Acceptable payment methods:  Cash, debit card, credit cards, and PayPal. 

 

Children Policy

 If you arrive with children they need to be supervised, the salon is not responsible of any damage caused by unsupervised children.

Again, thank you for booking with us and I look forward to seeing you soon!!

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Shipping

Shipping Time * 7-12 business days

United States

* These shipping times are estimates, not guarantees. The estimates don’t include the time it takes to create your products. Actual shipping time will depend on fulfillment plus delivery times.

** Shipping costs differ based on the type and quantity of products in an order. See the final shipping costs during checkout.

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